FREQUENTLY ASKED QUESTIONS
Q. Do I have to replace my windshield or can it be repaired?
A. In general, smaller chips, such as a star or bulls-eye chip, can be repaired. Rock chips cannot be repaired if in the driver's line of vision. Chips or cracks longer than 6 inches (about the length of a dollar bill) generally require the windshield to be replaced.
Q. What is "FREE" rock chip repairs?
A. If you have full comprehensive insurance, it may be of NO cost to you. Most insurance companies waive your deductible. We bill your insurance company directly for the repair.
Q. Can I wait to replace my windshield?
A. Your windshield is an essential part of your vehicles overall structural integrity. Here are some things to consider: 1) Has my visibility been compromised? 2) Many passenger side airbags deploy against the windshield - a cracked windshield will reduce the effectiveness of the airbag. 3) The windshield supports the roof thereby keeping it from collapsing and crushing the occupants. 4) You could be ticketed for a cracked windshield because Federal Motor Vehicle Safety Standards (FMVSS) state that the effectiveness of any safety component cannot be diminished or disabled. The windshield is considered a safety component .
Q. Is there a difference in the Quality of Glass?
A. Absolutely. We use OEM (Original Equipment Manufacturer) glass distributors such as PPG aka PGW, Pilkington, and Guardian. OEM glass is made to the same specifications as dealer glass. Aftermarket glass is made by companies that DO NOT contract with any car manufacturers, and do not have the legal right to manufacture auto glass to the same specifications as OEM distributors due to licensing and copyright laws. Safelite is one of the main aftermarket or "original equipment equivalent" (OEE) glass manufacturers. Aftermarket glass is significantly cheaper than OEM or dealer glass. It's usually a different thickness than OEM glass. Most dealers will not accept aftermarket glass when you return a leased vehicle - the glass differs so much from the original design, and does not carry the same guarantees as OEM auto glass.
Q. How long does it take for a windshield replacement.
A. It takes approximately 45 - 60 minutes for the windshield replacement plus an additional 45 minutes AFTER the work is complete for the "Safe Drive Away" time.
*Other Auto Glass shops may not use the same adhesives & therefore may have a different Safe Drive Away time.
Q. My windshield has a long crack. Will it fall in on me when I drive?
A. Windshields are laminated, consisting of two glass layers sandwiched around a very thin plastic interlayer. Most often, only the outer layer is cracked.
Q. Can you bill my insurance?
A. If you have have full comprehensive insurance, yes we can. If you have a deductible (out-of-pocket expense), it will be due when the service is rendered.
Q: Which auto insurance companies do you direct bill to?
A: By law, you have the right to choose which auto glass company you want to use. We are listed with many insurance company and considered "an affiliate shop' and/or "approved shop". Here are the main insurance companies we file directly to: